Support

Need help with the myChelper mobile app or your church account? Contact our support team and we’ll get back to you.

Email support

Email us at and include the email address you use with myChelper.

Email [email protected]

Typical response time: 1–2 business days.

Helpful details to include

  • Your church name (or church URL name)
  • Device type and iOS version
  • What you were trying to do when the issue happened
  • Screenshots (if available)

Privacy & account requests

To request deletion of your myChelper account, use the account deletion page or email .

For other privacy questions or data requests, email .

You can also review our Privacy Policy and Terms.

Common questions

I can't find my church. Search by your church's exact name in the app, or ask your church admin for their direct access link.

A donation didn't go through, or I need a giving statement. Email with the church name and approximate date—we'll trace it with Stripe.

I'm a church leader locked out of the admin portal. Use the password reset link at , or email us if another admin needs to be added.

Not an app question?

For questions about Faith Software, Inc. as an organization—funding, partnerships, media, or donor questions—visit Contact us instead.